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Patient's Medical Home - Outstanding Family Practice Award (PMH)

As a chapter of the College of Family Physicians of Canada, the ACFP supports the vision of a Patient’s Medical Home (PMH), a model of care that puts the needs of patients and their communities at the centre of care.

The PMH is where patients can present and discuss their personal and family health concerns and receive the full spectrum of expert care. The PMH team is developed to meet the needs of its own patient community and, depending on those needs, may involve nurses, other specialists, and other health care providers, who work together in one centre or virtually. The PMH supports the relationships between patients and family physicians and other health care providers as they develop and strengthen over time, enabling the best possible health outcomes for each person, practice population, and the community being served.

Candidates are nominated by their peers, members of the public, or are self-nominated.
Submission Deadline is April 1, 2026
Download Nomination Form

Awards Criteria

  • The nominee has been in practice for a minimum of two years (i.e., the family practice or clinic has been in operation for at least two years)
  • Candidates may be recognized for their exemplary implementation of the PMH Pillars
  • Candidates may be recognized for demonstrating their adaptiveness, ingenuity, resourcefulness, and resiliency in pursuit of implementing one or more of the PMH Pillars
  • The nominee has NOT received this award previously (to the best of your knowledge)


Note: Clinics, where current members of the ACFP Board and Member Engagement and Recognition Committee practise, are still eligible for the award; however, during the review process the said Committee member will abstain from the voting and review preference.

Award Prize

Recipients of this award receive: 

  • A personalized shadowbox award
  • A $500.00 cash award
  • Custom Family Docs Rock! Tees 
  • An on-site clinic award presentation courtesy of the ACFP
  • Acknowledgement through the ACFP’s publications, communication channels and during the annual Family Medicine Summit
  • Discounted registration for the Family Medicine Summit or Special discount on registration for the Family Medicine Summit

Need Support?

Email the ACFP at ACFPAwards@acfp.ca.

→ Shifa Medical Clinic

2025 Award Recipients

The ACFP is proud to celebrate all physicians, residents, students, and clinics who demonstrate excellence in family practice. 

 To learn more about this year’s amazing list of recipients as well as previous ACFP Award winners, visit our Award Recipients page through the button below.

Award Recipients

Shifa Medical Clinic

2025 Patient's Medical Home - Oustanding Family Practice

Shifa Medical Clinic, established in 2014 and a member of Edmonton Southside PCN, has built strong community ties. Its dedicated team ensures smooth operations with evening and weekend coverage. The recent expansion includes eight offices and multiple exam and procedure rooms. The clinic is nearly paperless, integrating advanced technologies like HealthQuest EMR, Connect Care, Patient Portal, E-faxing, PrescribeIT, and Tali AI scribe for efficient, quality patient care, focusing on mental health and weight management.

The biggest success you’ve had in adopting the PMH model in your clinic…

The greatest success we’ve experienced since adopting the Patient Medical Home (PMH) model has been the remarkable improvement in patient access and continuity of care. By fostering team-based collaboration and streamlining our workflows, patients now experience shorter wait times and more personalized, comprehensive care. This transformation has significantly boosted both patient satisfaction and staff morale.

The biggest challenge you’ve had in adopting the PMH in your clinic…

A key challenge in implementing the PMH has been adapting to the changing PCN model. Support during evenings and weekends has been withdrawn over the past three years, initially due to health and safety concerns, now considered an HR issue. This reduction hampers continuous patient care and support. Additionally, funding and staffing levels have been significantly cut since then, making it more difficult for the clinic to provide comprehensive care and maintain collaborative efforts with the PCN.

One unique or surprising thing about our clinic is…

At Shifa, we believe in celebrating every success and transforming mistakes into valuable learning opportunities to foster continuous growth. We strengthen our bonds through shared experiences such as lunches, potlucks, team-building activities, dinners, and social events. Our goal is to cultivate a supportive, family-like environment where physicians, nurses, and support staff feel connected, valued, and motivated to achieve excellence together.

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