On August 25, 2024, Alberta Health Services (AHS) Connect Care will be able to deliver more clinical documents and results to providers at specific locations/clinics (typically where you see the patient, rather than a single default community location). To facilitate these improvements, your location and delivery method set-up in Connect Care may be updated.
In early July, providers who work at more than one location/clinic and/or have electronic delivery (eDelivery) direct to their EMR Inbox were sent a letter via fax (or in a few cases, by mail) to the location which Alberta Health Services (AHS) has on record as your primary/default location. This letter asks you to confirm results delivery methods and locations. Changes to this information need to be returned to AHS by August 19, 2024.
Many providers will continue to receive results where and how they do today. Mixed-context providers (providers who work at AHS using Connect Care and in the community using another legal record of care) will be able to choose a primary address other than the Connect Care In Basket. If you make this choice, results for tests ordered when working at AHS, that are currently received via Connect Care In Basket, would be sent to the default clinic. Results will always also be available in the patient’s chart in Connect Care.
To choose a routing preference, consider where you want to receive results if no other location is indicated. In most cases, the best choice for the primary location is where you work most often. For providers that work both at AHS and in the community approximately equally, and are a primary care provider (PCP), you may prefer to choose an AHS location as their primary. The system will use the relationship you have with a patient as their PCP, when known, to help redirect information to where you see the patient (overriding the default).
This change is one in a series of steps to optimize the delivery of documents and results from Connect Care, and will not reduce the number of duplicate results providers receive. With this change, in more cases, duplicate results will be received at the same location. Future optimizations planned for early 2025 should significantly reduce duplicate results delivery. For more information, see the Connect Care Results Routing Optimization Overview. Community DI (e.g., Mayfair, MIC) and other community services are not impacted by this change. Lab results will be added to this delivery optimization on September 23, 2024.
Support: Call the AHS Provincial Service Desk: 1–877-311-4300 (Select option 1 for Clinical Applications, then option 1 for Connect Care; have your PracID available).
More Information:
Request a copy of your “Confirm your results delivery methods & locations” letter: Email resultsrouting@ahs.ca. Include your name, provider ID and clinic address(es).
