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Connect Care – Electronic Patients’ Reports

AHS Memo – June 7, 2022

Alberta Health Services (AHS) electronically delivers patient information to providers at their private community practices using a system called ‘eDelivery’. For more information on changes due to Connect Care Launch 4, read the summary guide.

Additional information and resources are available on the AHS website, related to topic of electronic patient information distribution:

If experiencing disruptions to results and report delivery, contact AHS Solution Centre at 1-877-311-4300, and select option 1 twice to reach Connect Care.

Providers contacting AHS should provide the phone number of a person that will be available when AHS calls back. Please also provide: provider name(s) and Prac ID number(s), patient ULI, the full name and location of your clinic, and specific examples of the problem.

We appreciate this level of information, it significantly increases the speed and effectiveness of AHS’s ability to help.

For additional questions, email

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