Document and results routing optimization: Reduced duplication & improved electronic delivery of clinical information
On January 27, 2025, Alberta Health Services (AHS) will implement a change to improve the electronic delivery (eDelivery) of clinical documents and results from Connect Care to Electronic Medical Records (EMRs) in clinics and medical offices. This change resolves most of the duplication that community providers (including those who also work within AHS) have experienced since the launch of Connect Care. This change will also expand eDelivery to send more letters to EMRs, and ensure clinical information is more consistently delivered to providers based on the preferences they’ve provided.
Routing will take into account provider-patient associations in the care team in Connect Care, as well as the preferences of providers. For mixed-context providers (providers who work both in Connect Care at AHS and in the community), in most cases, results will go to Inbasket only if their primary address is an AHS location.
All providers who have eDelivery, regardless of where they work, are encouraged to contact us at 1-877-311-4300 if you have not received clinical documents and results as expected.
For support, please call the AHS Service Desk at 1-877-311-4300.
For more information:
- Overview: Reduced Duplication & Improved Electronic Delivery of Clinical Information (January 2025)
- FAQ: Reduced Duplication & Improved Electronic Delivery of Clinical Information (January 2025)
- Sample Routing Persona Diagrams: Reduced Duplication & Improved Electronic Delivery of Clinical Information (January 2025)
